Some apps are just a bit.... well you know
This may be a bit controversial, but with Christmas just around the corner and possibly a lot of Apps being downloaded there may, for some reason, be a need for you to get a refund. Hit the ‘read more’ link to find out how you can claim a refund for an App you have downloaded.
Sometimes, an App you downloaded just isn’t up to scratch. There are some developers that will create a free version of an App to give you a tester before you buy. This is a great option and we’d like to see all paid apps have this but unfortunately it is not a requirement and sometimes there is real reason to claim a refund. An example of this is an Augmented Reality App called Robotvision which is $1.29. It uses Bing for search and because of this it doesn’t work properly here in NZ. I should therefore be entitled to a refund, I know it’s only $1.29 but that’s not the point.
So how do you go about it? Well, Apple do have a policy that allows you to claim a refund of the amount you’ve spent and gives 90 days for customers to claim a refund of any purchase they have made in iTunes or the App Store.
The following steps will see the money back in your pocket… it’s a simple process really, but just be aware that it may take a while for your money to be back where it belongs.
1. Go to Apple iTunes support
2. Enter your first name and last name and other details in the fields provided
3. From the category, choose Purchase(s)
4. In the sub category, just select one of the reasons why you are claiming refund
5. Select the item/app in your purchase history
6. Enter the item title in field provided
7. Enter the order number
8. Type your message and hit the Send button
Done! Now just sit back and wait for the response.
Why is this such an issue for the developers you ask? Well, Apple gives a full refund to customers but keeps a 30% commission for hosting the application from developers, meaning developers are financially affected by refunds (all the more reason to create a Lite version of a paid app then). That being the case, this process should never be abused but it’s good to know it’s there.
Have you claimed a refund? Let us know how it went in the comments below.
I have claimed a refund on an app called iStudiez Pro. It was a schedule app which could be used for school/university. However, it didn’t like recursive weeks and proved to be a real hastle to use in my school environment. I got a refund for the application, and funnily enough I still have the application and receive updates for it.
(Mak has made 41 comments)
Hi Dan – I’ve followed the link (above) and can’t see anywhere possible to start the refund process. What am I missing?
Thanks.
(chriscoxon has made 5 comments)
Hi Chris,
I have updated the link above. Sorry about that… I put the wrong link up. The page has changed since, now you just need to fill out the information on that page. I’ll update the post later.
Cheers
Dan
Thanks for the tip Dan, at least we know there is a refund option if the app doesn’t work.
(MX28080 has made 29 comments)