CEO Paul Reynolds
Telecom CEO Paul Reynolds announced today that in addition to capacity and design improvements already being worked on, he has commissioned an independent review on the XT network.
“XT has grown extremely rapidly to serve hundreds of thousands of New Zealanders. I am angry at the recent outages that have affected parts of the network, including one this morning,” Dr Reynolds said.
“I apologise to our customers who have been inconvenienced, but also recognise that words are not enough. That’s why we are taking rapid action and I am determined to be up front and open with our loyal XT customers on this.
“XT is built as a world-class network but clearly it should not have had these problems.
“With our technology and operations partner Alcatel-Lucent, we have already been working on capacity and design improvements to protect customers.
“I have today commissioned an urgent and independent review to ensure we have taken all reasonable steps to assure customer experience.
“As we continue to implement the improvements already identified, we expect customers to see a much improved performance in XT,” Dr Reynolds said.
Apologies, promises, all crap. Give us some compensation and this time NOT the equivalent amount from Wednesday last week. Give us all $5 or $10 or something. Jeez.
(Mak has made 222 comments)
Sounds like these outages and compensations could be good incentive for some to be on XT.. haha
(Yaman_NZ has made 184 comments)
God my phone’s still playing up in Dunedin!! Some messages come through and some just hang in the air for eons. Cannot get through to *333 either. Come one XT, I’m trying to keep the faith and am hanging on with my finger nails. Anyone else in Dunedin have similar problems??
(salilelias has made 11 comments)
Here is a list of the cellphone towers that are still affected by this problem.
Site name Location
Turoa Ski Field Mt Ruapehu
Whakapapa Ski Field Mt Ruapehu
St Clair Dunedin City
Mt Dewar Queenstown
Clinton Clutha
Clyde Cell Site Central Otago
Brighton Dunedin City
Ohai Southland
Dacre Southland
Brighton Dunedin City
Dunedin Airport Dunedin City
New hospital Invercargill
Carisbrook Dunedin City
Invercargill State Ins. Invercargill
Corstophine Radio Dunedin City
Peninsula Hill Queenstown
Gleniti Timaru
Wanaka Queenstown
Glencoe Queenstown
Winton Southland
Grantlea Timaru
Hillend Queenstown
Mt Alford Ashburton
Waikiwi Invercargill
Surrey Invercargill
Skyline Queenstown
Ardlui Dunedin City
Cantec Timaru
Signal Hill Dunedin City
Oamaru Waitaki
Dunedin Oval Dunedin City
Mosgiel Dunedin City
Gracefield Lower Hutt
Majestic Tower Wellington
Tennyson street Dunedin City
Waldronville Dunedin City
Mt Horrible Timaru
Camp street Queenstown
Kennington Southland
Heidleberg Invercargill
Swampy summit Dunedin City
Temuka Timaru
Timaru South Timaru
Lake Hawea Otago
Halfway Bush Otago
Te Anau Southland
Luggate Otago
Bald Hill Otago
Otago Polytech Otago
I'm glad we didn't switch to XT now.
(Nath has made 1 comment)