We have today learned that the description for our latest app, which includes information about why we are charging for the app, violates Apple’s Terms and Conditions and must be changed. Pathetic.
Our description previously had the following at the top.
NOTE: We are charging for this app so that we can give something back. The App is priced at $2.59 until the end of March and all proceeds from our cut of the sales will go to the NZ Red Cross (30% will still go to Apple, which we cannot avoid). Why not download it now to give to the Canterbury Earthquake Appeal.
Remember you are not paying for the app itself, you are paying to donate to the NZ Red Cross.
Because of their terms we have had to remove this, but rest assured, we are still giving back. We have joined the other NZ Devs at AppAppeal.co.nz (who are also unable to have anything in their description).
Apple have said they are “100% supportive of what we are doing”, however wanted to advise us that we can’t mention the donation plan in our App Store text or media. Basically, it “violates their terms and conditions and they want to avoid less scrupulous people playing on emotions to gain sales”.
Whilst I understand where they are coming from, and we know full well what people are like, Apple, Apple, Apple: you need to get get some people skills. You need to get some emotion. You need to take a step back from your policies and terms and think about real people in the real world. Sometimes the way you carry out your business, with your ‘we know best’ attitude and your refusal to discuss or negotiate, makes you look like arrogant dicks.
I know this is all meaningless in the scheme of things but just needed to vent our frustration. Our biggest concern is that people casually browsing the App Store will now see our app at $2.59 and without knowing why will simply scoff at the idea of paying for such an app and ignore it.
That being the case, we would appreciate anything you can do to pass on the message about our app. Anyone you know with an iPhone, tell them about it and ask them to pass it on, too. Thanks.