If viewing on iPhone the forum is best viewed in widescreen

 
You must be logged in to post


Lost Your Password?

Search Forums:


 






Minimum search word length is 4 characters – Maximum search word length is 84 characters
Wildcard Usage:
*  matches any number of characters    %  matches exactly one character

Forum Telecom XT Cannot find XT Carrier

Cannot find XT Carrier
Page:   1  
UserPost

1:46 pm
12/03/10


bubby90

Restricted
Restricted

posts 1
 
1
0

Have just bought a brand new iPhone 3GS last month, and have been running it perfectly on the XT network (prepaid) up until two weeks ago. I woke up one morning to find in the top left corner of the screen "No Service".

I reset the phone, reinstalled the carrier bundle and restored it completely. Nothing seemed to work. When searching the carrier settings, I found Vodafone NZ and 2 Degrees but no XT carrier.

As I bought it from Harvey Norman I took it in there, but they were clueless. They have had the phone for over a week now, and are saying they are trying to fix it themselves. Apparently if they cannot fix it, it is not covered by the warranty as Apple supply them only to Vodafone and it is clearly an XT network fault, so not their problem.

The technician thinks an Apple update has caused the problem, yet other XT iPhone users who have performed same updates are having no problems! Went to Telecom store and they were no help either. The phone is currently being help captive by Harvey Norman. Has anyone had the same problem and found a way to fix it? Would love to know, because if not, I have just wasted $1300 and am left without an iPhone according to Harvey Norman. Please help!

4:25 pm
12/03/10


Mak

Moderator Trusted
Moderator Trusted

posts 339
 
2
0

Have you tried a 2d or VFNZ SIM in the phone – does it work?

If it does, try and get hold of a friends/familys XT sim card, put this in and see if it works.

If it doesn't work, it's something else

If it does work, it's a problem with your SIM card or account at Telecom.

iPhonewzealand Senior Editor and Forum Moderator.

mak.geek.nz | my contributions | twitter

4:52 pm
12/03/10


Steve Lawrence

Christchurch

Administrator
Administrator

posts 216
 
3
0

The #1 cause of not being able to find XT is having 3G disabled, so let's check that. Go to settings –> general –> network and check that 'enable 3G' is set to 'on'. Because XT is a 3G-only network with no 2G signal whatsoever if you have 3G disabled your iPhone simply won't see it. Let us know how it goes.

7:51 pm
12/03/10


Mak

Moderator Trusted
Moderator Trusted

posts 339
 
4
0

Ah, yes that is commonly overlooked. If this is the case, shame on Harvey Norman for such poor technical service.

iPhonewzealand Senior Editor and Forum Moderator.

mak.geek.nz | my contributions | twitter

12:45 pm
27/03/10


Milkshake

Restricted
Restricted

posts 1
 
5
0

Just made the switch a few days ago and have been chasing my tail with this problem until I found this forum, Thank you very much. Solved the problem. Cheers peopleLaugh
Page:   1  


About the iPhonewzealand Forum

Forum Timezone: UTC 12

Forum Stats:

Groups: 7
Forums: 17
Topics: 1170
Posts: 4975

Membership:

There are 4552 Members
There have been 5 Guests

There are 3 Admins
There are 8 Moderators

Top Posters:

Matt. – 227
Topes – 116
psychrn – 112
leStar – 108
carper55 – 74

Recent New Members: thebinaryfamily, appNZ, xpavel, mario85, lennonnz

Administrators: Daniel Burgess (458 Posts), Steve Lawrence (216 Posts), Kyle (0 Posts)

Moderators: Mak (339 Posts), Chris (112 Posts), AndrewNZ (82 Posts), Allan Loveday (16 Posts), Paul (7 Posts), Euan (6 Posts), SeattleC (1 Post), The Team (0 Posts)