Like a lot of people using an iphone on a telecom connection, I can't send e-mails, only receive them. outgoing mail server is currently set to SMTP.xtra.co.nz and incoming is using my email address.
What can I try as turning off WiFi doesn't help!
4:09 pm 13/04/10
s.p.w
Christchurch
Junior Member
posts 14
2
0
Listen I'm not sure if you use a mail app on your PC / Mac but if you do the best thing to try first to get your settings correct is to open itunes and copy and replace all info on your phone with the accounts that show up in outlook/ mail. This will only work of course if you use a custom outgoing server as opposed to the outgoing server of your Internet provider
Does that make sense?
If some people use Telecom as there provider on their pc they use smtp.xtra.co.nz as the outgoing or whatever it is. if you use your own mail server you would be using smtp.joebloggs.com or mail.joebloggs.com sometimes its best to let itunes copy over the settings rather than manually enter them as you already know that your mail app is working.
I use mobile me so the outgoing is all done for you and I do have a custom domain so I use itunes to copy the settings from Mail
8:27 am 14/04/10
GDT
Newbie
posts 3
3
0
I use Microsoft Outlook for filtering my e-mails. I tried setting up my outgoing server on the iphone as smtp.**my own server**.co.nz, but it fails every time. first error msg "cannot connect using SSL do you want to try setting up the account without SSL?" I select "yes" then second error message "SMTP account verification failed – the SMTP server … is not responding. Check your network connection and that you entered the correct information in the "outgoing Mail Server" field"
does this point to a specific problem?
10:32 am 14/04/10
Dan
Christchurch
Administrator
posts 458
4
0
@GDT – So I can get this right……
You have an email address [email protected] and you want to send emails via smtp.xtra.co.nz, is that correct?
10:42 am 14/04/10
s.p.w
Christchurch
Junior Member
posts 14
5
0
So I ask again, have you tired to click the info tab in itunes with your iphone connected and replaced the mail settings from Outlook?
1:08 pm 14/04/10
GDT
Newbie
posts 3
6
0
Yes I have an email address y[email protected]
and you want to send emails via smtp.xtra.co.nz or anything else that works!
& yes I have replaced the settings through itunes, but still the same errors occur…
6:07 pm 14/04/10
s.p.w
Christchurch
Junior Member
posts 14
7
0
Very Odd if you have it working on mail app and not on iPhone, where are you based, have you tried a local apple reseller?
9:50 pm 14/04/10
Dan
Christchurch
Administrator
posts 458
8
0
If you are sending via the xtra smtp servers with an email address that isn't @xtra.co.nz (i.e [email protected]) then you need to register that email address with Xtra to allow it to send.
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