History: my partner bought an iphone 3G through Vodafone 6 months ago. As the coverage is *&^%, and with the telecom offer, we decided to investigate switching over. We bought a telecom prepaid SIM and plugged it in to check the coverage, all good. This morning he went into a telecom shop to do the switch, including having the number ported across. Took the same SIM in with him. Now the iphone won't work at all, but the most wierd thing is that the network says "O2". We have never had an O2 SIM in the thing! No phone/txt etc…
We are aware of having to load the carrier bundle via itunes to get data etc, but it was a case of "first things first" and get the phone working at least.
Phoned the shop who told him the SIM must be faulty (of course it's not, and proved that in a different handset), then said the iphone must be faulty (it's not, as the voda SIM goes back in and it's fine).
Can anybody please offer any suggestions or help?
Thanks in advance
7:48 pm 26/08/09
Steve
Christchurch
Administrator
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This one really has me scratching my head… do you know anybody else on Telecom XT? Would be interesting to put another XT SIM in the iPhone and see if it does the same thing. The fact that it says O2 has me really confused… O2 don't even operate in New Zealand. Does it definitely say O2 and not 2degrees?
Try the following — go to settings, then Carrier and wait for it to find all available carriers. If and when Telecom comes up, hit it and see what happens.
Looking forward to your follow up!
12:49 pm 27/08/09
Jen
Newbie
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Thanks Steve,
We now have the phone and txt working thismorning. I posted the same question on geekzone and got some good suggestions there. Apparently O2 is telecom's roaming partner in the UK, and if the SIM can't get any coverage in NZ the it is designed to automaticaly revert to O2 (!!). I think the real issue might have been that the number porting hadn't actually taken place, but worked overnight at some point. The other complication was that the phone was displaying "Telecom" when the VF SIM was in….this is widely described and was fixed by generally faffing around and switching SIMs back and forth, powering up/down….so now he's doing the carrier bundle via itunes thing, hopefully that'll work ok and we'll be fully operational.
The really unnerving thing is the determined lack of support by telecom…case in point you can't even download the carrier bundle from them, store staff are unwilling to even (literally) touch an iphone….what's behind that?
now to figure out how to get it to roam in australia when we go there tomorrow….
J
1:36 am 29/08/09
psychrn
Trusted
posts 112
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Telecom dont actually support the Iphone at all in a technical capacity.
I know they have a "Plan" that accommodates the Iphone user re voice and data usage.
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