Since buying my iPhone in March and connecting with Telecom XT I've had two trips to Europe for work.
On both occasions I have had serious connection issues when roaming from country to country.
After my first trip Telecom said I needed the Version 2 SIM, but when I used this last week in Europe I still had similar issues.
The phone will take up to an hour of searching for available networks before it see's one and then after I manual select to connect to the provider, most of the time the connection is not made or if so is lost.
On most occassions the only way I could get connect was to call the Telecom Global Roaming help desk and they had to reset my phone on the network.
Any suggestions or similar experince. Telecom told me today that they do not support iPhone and thier SIM cards and iPhones do not work when two or more providers share the same frequency.
So unless I can solve this I will be off to Vodaphone.
Personally I would always buy a local prepaid SIM card for one of the carriers for the country I am in. It works out to be so much cheaper in the long run. Especially for the iPhone should you want to use data.
That's just my opinion and it may not work for all people (for instances businesses who need their number). The XT Carrier Bundle we created is set up to use O2 when it roams in the UK and other countries where TNZ is not available. We tested this was working in a number of countries and had no issues.
As Mak said though it's not an iPhone thing and it seems as though it may be a wider spread issue.
9:25 am 23/06/10
eliterate
Junior Member
posts 10
4
0
Has anyone tried to use an iPhone on XT in Rarotonga?
Telecom is not able to tell me if I'll be able to connect or not.
9:56 am 23/06/10
Daniel Burgess
Christchurch
Administrator
posts 458
5
0
If Telecom roam there then it should work. Rarotonga use GSM 900 which is a frequency the iPhone (3G, 3GS and 4) can use so I don't see why it wouldn't.
You need to remember when phoning Telecom about things like this, not to mention you have an iPhone. They don't support it and generally can't help you with enquiries about it. The handset doesn't matter them, it's whether the network roams to these countries. Unfortunately when you say you have an iPhone they generally back a way from answering and give you a vague answer or tell you they don't know. If the Telecom network (roaming) works in a country then you just need to investigate whether the iPhone can handle that countries frequencies.
10:50 am 23/06/10
eliterate
Junior Member
posts 10
6
0
Thanks Dan, that's really helpful. I've found exactly what you said to be true… mention 'iPhone' and they go all vague :)
So it all looks like it SHOULD work (although past experience with roaming tells me what should work, doesn't always work).
Again, you guys are awesome.
9:34 pm 23/06/10
Paula
Junior Member
posts 12
7
0
ljm said:
Hi
Since buying my iPhone in March and connecting with Telecom XT I've had two trips to Europe for work.
On both occasions I have had serious connection issues when roaming from country to country.
After my first trip Telecom said I needed the Version 2 SIM, but when I used this last week in Europe I still had similar issues.
The phone will take up to an hour of searching for available networks before it see's one and then after I manual select to connect to the provider, most of the time the connection is not made or if so is lost.
On most occassions the only way I could get connect was to call the Telecom Global Roaming help desk and they had to reset my phone on the network.
Any suggestions or similar experince. Telecom told me today that they do not support iPhone and thier SIM cards and iPhones do not work when two or more providers share the same frequency.
So unless I can solve this I will be off to Vodaphone.
Have just been through Australia and China. Had to reset my network settings in each country and when returning to NZ. My wife has same phone but hers didn't need touching. I got No Service all the time but then after resetting network it would find local network and be fine.
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