iPhonewzealand » compensation

Paul Reynolds: “Enough is enough”, Alcatel-Lucent put on notice.

Steve — Tue, 23 Feb 2010 03:37:50 +0000

Telecom CEO Paul Reynolds has fronted-up to journalists at a press conference this afternoon over last night’s further XT outage, and the situation as a whole. He said that the company recognises the inconvenience that customers have been put to and announced a further compensation package for both consumer and business XT customers. An angry Reynolds spoke of how he feels “let down” by network operator Alcatel-Lucent, that “enough is enough” and that the company have been “put on notice” following this fourth outage. Hit ‘read more’ for the full press release.

Goodwill gesture announced for XT outage

The Team — Tue, 02 Feb 2010 01:00:02 +0000

After the major outage suffered by XT users last week (27th Jan-30th Jan), Telecom CEO Paul Reynolds has this morning announced the compensation ‘Goodwill gesture’ they will be offering customers that were affected south of Taupo. Read More

XT compensation to be announced today

Mak — Mon, 01 Feb 2010 20:23:34 +0000

Dr Paul Reynolds, CEO of Telecom New Zealand, will front media and staff today with a finalised announcement for XT compensation.